Retun Policy
R K Foods & Agro Products
Return, Refund & Replacement Policy
Effective Date: 17 October 2026
Website:www.rkoils.in
Brand: R K Oils
1. General Policy
At R K Foods & Agro Products, we are committed to delivering quality products to our customers. As our products include edible oils, food items, and other consumable goods, we do not accept returns or exchanges for products once they have been successfully delivered and accepted by the customer, except in cases of verified transit damage or other issues covered under this policy.
Customers are requested to check their order and package condition at the time of delivery.
2. No Returns or Exchanges
We do not accept returns or exchanges for the following reasons:
Change of mind after placing an order.
Incorrect product selection by the customer.
Dissatisfaction with personal taste or preferences.
Orders that have been successfully delivered and accepted.
Products that have been opened, used, consumed, or tampered with, except where required by applicable law or where a verified product defect is established.
Please review your order carefully before completing your purchase.
3. Delivery Refusal and Failed Delivery
Customers are requested to accept their orders when the delivery person attempts delivery.
If a customer refuses to accept an order without a valid reason, the order will not automatically qualify for a refund.
If a customer refuses delivery because the package is visibly damaged, leaking, or broken, they should inform the delivery person and contact our customer support immediately.
If delivery fails because of an incorrect address, unavailable recipient, or other customer-related reason, additional delivery charges may apply for re-delivery, where permitted by law and communicated to the customer.
Any refund or cancellation arising from a failed or refused delivery will be assessed according to the circumstances and applicable law.
4. No Cash on Delivery (COD)
We do not offer Cash on Delivery (COD).
All orders must be paid for in full through the available online payment methods before dispatch. Orders will be processed after successful payment confirmation.
5. Damaged, Broken or Leaking Products
If an oil bottle is broken, leaking, or damaged during transit, customers may request a replacement or refund, subject to verification.
To help us resolve the issue, customers must:
Record a clear, continuous, unedited video while opening the parcel, starting with the unopened package and shipping label and showing the contents and any damage.
Take clear photographs of the damaged product, packaging, shipping label, and invoice or order details.
Notify R K Foods & Agro Products within 24 hours of delivery by contacting our customer support.
Provide the order number, registered mobile number, and relevant photos and video as evidence.
Please retain the product, damaged packaging, and all contents until our team provides further instructions.
Important: Claims will be reviewed based on the evidence provided. If the damage is verified, we will arrange an appropriate replacement or refund, subject to product availability and applicable law. A claim will not be rejected solely because a customer is unable to provide an opening video where other credible evidence establishes the damage or where applicable law requires another remedy.
6. Incorrect or Missing Products
If you receive an incorrect product or discover that an item is missing from your order, please contact us within 24 hours of delivery.
Provide your order number, photographs of the received products and packaging, and a description of the issue. After verification, we will arrange an appropriate replacement, delivery of the missing item, or refund, as applicable.
7. Refund Policy
Refunds are considered only for eligible and verified cases, including qualifying damaged, defective, incorrect, or missing products.
Approved refunds will generally be processed through the original payment method.
Processing time may vary depending on the payment provider or bank. We will communicate the expected timeline when the refund is approved.
Shipping or delivery charges, if any, will be handled in accordance with the circumstances and applicable law.
We will not charge customers a cancellation or return fee where prohibited by applicable law.
8. Replacement Policy
Replacements are subject to verification and product availability. If the same product is unavailable, we will discuss an appropriate alternative or refund with the customer.
Customers must not return any product without first contacting our support team and receiving return instructions.
9. Order Cancellation
Orders may be eligible for cancellation before dispatch, subject to confirmation by our team.
Once an order has been dispatched, cancellation may not be possible. However, any cancellation or refund request will be handled in accordance with applicable consumer protection laws and the circumstances of the order.
10. Food Safety and Product Handling
For hygiene and food safety reasons, we generally do not accept returned edible oils or food products that have been opened, used, consumed, or stored improperly.
This restriction does not affect a customer's legal rights in the event of a defective, unsafe, adulterated, or otherwise non-compliant product.
11. Contact Us
For return, refund, replacement, or delivery-related queries, please contact:
R K Foods & Agro Products
Website: www.rkoils.in
Email: ravi@rkoils.in
Phone / WhatsApp: 7010982269
Please include your order number and supporting evidence so our team can review your request promptly.
12. Policy Updates
R K Foods & Agro Products reserves the right to update this policy when necessary. The updated policy will be published on our website. Changes will not override rights or remedies available to customers under applicable law.
Our Commitment: We strive to deliver quality products safely and provide fair support whenever a genuine product or delivery issue occurs.